Privacy Policy
Effective date: 27 August 2025
This Privacy Policy explains how Kitchens by Guy we collects, uses, shares, and protects your personal information when you visit our website, contact us, or use our services.
Who We Are (Data Controller)
Kitchens by Guy
38 High Street, Ongar CM5 9EA, United Kingdom
Tel: 01277 281 414
Email: info@kitchensbyguy.co.uk
Personal Data We Collect
- Contact details (name, email address, phone number, address).
- Project information (kitchen measurements, style preferences, budgets, notes you provide).
- Communications (emails, messages, and call notes related to enquiries and projects).
- Transactional records (quotes, invoices, payment confirmations – no card details stored by us if a third-party processor is used).
- Website usage data (IP address, device, pages visited, and interactions), collected via cookies and similar technologies.
How We Use Your Data
- To respond to enquiries and provide quotes, designs, and services.
- To manage orders, installations, aftercare, and customer support.
- To send service updates and (with consent) marketing communications you can opt out of anytime.
- To improve our website, services, and customer experience.
- To meet legal and regulatory obligations.
Lawful Bases for Processing
- Consent (e.g., for optional marketing or non-essential cookies).
- Contract (to provide quotes and services you request).
- Legitimate interests (to run, secure, and improve our business and website, balanced with your rights).
- Legal obligation (e.g., record-keeping, tax, regulatory requirements).
Sharing Your Data
We may share necessary data with trusted third parties, such as:
- Website hosting, IT support, and security providers.
- Customer relationship/booking tools and email service providers.
- Analytics and advertising platforms (if enabled and subject to your consent).
- Professional service providers (installers, suppliers, couriers) involved in your project.
- Regulators, law enforcement, or insurers where required by law or to protect our rights.
We require all third parties to respect the security of your data and to process it in accordance with the law.
International Transfers
If any processing involves transfers outside the UK/EEA, we will ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses or adequacy regulations).
Data Retention
- Enquiry and project records: for the duration of the project and up to 6 years after completion (to support warranties, queries, and legal obligations).
- Marketing data: until you withdraw consent or object.
- Website analytics data: typically up to 26 months (or as configured by the analytics provider).
Security
We use technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.
Your Rights (UK GDPR)
- Access your personal data and obtain a copy.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”) where applicable.
- Restrict or object to processing, including direct marketing.
- Data portability, where applicable.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children.
How to Contact Us
For questions or to exercise your rights, contact:
Kitchens by Guy
38 High Street, Ongar CM5 9EA, United Kingdom
Tel: 01277 281 414
Email: info@kitchensbyguy.co.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Microsoft Clarity Disclosure:
We use Microsoft Clarity on our website to understand how visitors interact with our pages and to improve the overall website experience.
Microsoft Clarity is an analytics service that provides insights through behavioural metrics, heatmaps, clicks, scrolling behaviour, page engagement and session replays. This information helps us identify areas where we can improve website usability, performance and customer experience.
Clarity uses cookies and similar tracking technologies to collect information about how visitors use our website. This may include device information, browser details, website interactions and visitor behaviour.
We use this information for website optimisation, improving our services and understanding how users interact with our website.
For more information about how Microsoft collects, uses and protects data, please visit the Microsoft Privacy Statement: